...to use the digital service. Helping those who’d otherwise be unable to use the service needs to be considered in some detail. Support must be specifically designed for the users...
...service uses GOV.UK Verify to identify users. The service team discussed with the panel that HMRC’s Identity Verification or Gateway Uplift may also be used during the beta as alternatives....
...our users, such as analysts or data journalists, to reuse the data in their own work. However, simply publishing lots of separate CSV files may not meet all the user...
...had lots of questions - we wanted to know what problems people were trying to solve with data, we wanted to know if we were continuing to meet users’ needs...
...make changes was supported by user research data - there was an evidenced user need for the information to be in one place. User needs and user research The team...
...at GDS (this blog) and Data in Government. To date we’ve used the Data at GDS blog to talk about the technical side of what we do: how we use...
...in order to validate it. This takes time and effort for both users of the service and those providing it. Better use of data can make better services There is...
...Teams use this information alongside talking to users to make sure they keep building the right things. Finding my feet In the last 3 months before I took over the...
...result, we were able to identify exactly where in the process users were dropping out and how changes made to the service affected their behaviour. This was crucial in driving...
...better. The shorter user journey meant that users managed to find content quicker. There was better grouping of content with clearer signposting and titles. Users could see all the information...
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