NHS 111 - service assessment
...to use the digital service. Helping those who’d otherwise be unable to use the service needs to be considered in some detail. Support must be specifically designed for the users...
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Mixing methods: a recipe for research success
Posted by:
Haur Kang - Performance Analyst at GOV.UK and Louise Petre - Senior User Researcher at GOV.UK, Posted on:
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Categories:
Data insights, People and Skills, Performance Analysis
...better. The shorter user journey meant that users managed to find content quicker. There was better grouping of content with clearer signposting and titles. Users could see all the information...
A discovery into data publishing formats
...our users, such as analysts or data journalists, to reuse the data in their own work. However, simply publishing lots of separate CSV files may not meet all the user...
How the Carer’s Allowance service implemented and used digital analytics
...result, we were able to identify exactly where in the process users were dropping out and how changes made to the service affected their behaviour. This was crucial in driving...
We want to understand more about our readers
Posted by:
Peter Jordan - Head of Performance and Data Analysis, GDS, Posted on:
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Categories:
Other
...at GDS (this blog) and Data in Government. To date we’ve used the Data at GDS blog to talk about the technical side of what we do: how we use...
Digital eligibility checks for service teams
...in order to validate it. This takes time and effort for both users of the service and those providing it. Better use of data can make better services There is...
My first 6 months as Head of Digital Performance Analytics
Posted by:
Gemma Elsworth - Head of Digital Performance Analytics, DWP, Posted on:
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Categories:
Google Analytics, People and Skills, Performance Analysis
...Teams use this information alongside talking to users to make sure they keep building the right things. Finding my feet In the last 3 months before I took over the...
Personal Tax Account - Alpha Assessment
...make changes was supported by user research data - there was an evidenced user need for the information to be in one place. User needs and user research The team...
Changing the Performance Platform
...had lots of questions - we wanted to know what problems people were trying to solve with data, we wanted to know if we were continuing to meet users’ needs...
Join us at DataConnect21 and share your data stories
...sessions, DataConnect21 is a place for beginners too. From those with a casual interest in getting moving with their first data project, to simply wanting to find out how to...
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