NHS 111 - service assessment
...to use the digital service. Helping those who’d otherwise be unable to use the service needs to be considered in some detail. Support must be specifically designed for the users...
...to use the digital service. Helping those who’d otherwise be unable to use the service needs to be considered in some detail. Support must be specifically designed for the users...
...better. The shorter user journey meant that users managed to find content quicker. There was better grouping of content with clearer signposting and titles. Users could see all the information...
...our users, such as analysts or data journalists, to reuse the data in their own work. However, simply publishing lots of separate CSV files may not meet all the user...
...The Succession Select search tool is regularly used to identify individuals across government to support important career conversations. The IDEA unit continues to manage the tool, with plans to enhance...
...preventative and personalised services, from identifying emerging needs earlier, to targeting effective health and wellbeing interventions. Local authorities, healthcare providers, emergency services and central government departments must work together to understand risks and provide timely support. Better...
...result, we were able to identify exactly where in the process users were dropping out and how changes made to the service affected their behaviour. This was crucial in driving...
...at GDS (this blog) and Data in Government. To date we’ve used the Data at GDS blog to talk about the technical side of what we do: how we use...
...in order to validate it. This takes time and effort for both users of the service and those providing it. Better use of data can make better services There is...
...Teams use this information alongside talking to users to make sure they keep building the right things. Finding my feet In the last 3 months before I took over the...
...make changes was supported by user research data - there was an evidenced user need for the information to be in one place. User needs and user research The team...