NHS 111 - service assessment
...to use the digital service. Helping those who’d otherwise be unable to use the service needs to be considered in some detail. Support must be specifically designed for the users...
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Mixing methods: a recipe for research success
Posted by:
Haur Kang - Performance Analyst at GOV.UK and Louise Petre - Senior User Researcher at GOV.UK, Posted on:
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Categories:
Data insights, People and Skills, Performance Analysis
...than measures in numbers. As a user researcher, I (Louise) interview and observe people in order to better understand how they use the things that we make and why they...
A discovery into data publishing formats
...available and some examples of use, but it feels too early to say which is most likely to have long-term value. Get involved We’re interested in how others across government...
Is it possible to build responsible AI tools in human resources?
Posted by:
Piers Walker, Senior Data Scientist, GDS and José Orjales, Senior Data Scientist, GDS, Posted on:
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Categories:
agile, Data Ethics, People and Skills, Performance Analysis
...The Succession Select search tool is regularly used to identify individuals across government to support important career conversations. The IDEA unit continues to manage the tool, with plans to enhance...
How the Carer’s Allowance service implemented and used digital analytics
...result, we were able to identify exactly where in the process users were dropping out and how changes made to the service affected their behaviour. This was crucial in driving...
We want to understand more about our readers
Posted by:
Peter Jordan - Head of Performance and Data Analysis, GDS, Posted on:
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Categories:
Other
...at GDS (this blog) and Data in Government. To date we’ve used the Data at GDS blog to talk about the technical side of what we do: how we use...
Digital eligibility checks for service teams
...post. Manual eligibility checks are a pain for users Around 50% of government services require users to prove their eligibility. This often means the user digging out a letter or...
My first 6 months as Head of Digital Performance Analytics
Posted by:
Gemma Elsworth - Head of Digital Performance Analytics, DWP, Posted on:
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Categories:
Google Analytics, People and Skills, Performance Analysis
...to stay close to. We gained some new customers too, as for the first time there was interest in users’ activity in the run -up to claiming UC. Some active...
Personal Tax Account - Alpha Assessment
...department will be challenging. But at the same time the user needs statements indicate that users wish to obtain relevant information "so that I don’t get into debt or miss...
Changing the Performance Platform
...and built personas, representing clusters of people who exhibit similar motivations and behaviour patterns. If you’re interested in how to use Activity Theory to build personas, we will be writing...
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