Digital eligibility checks for service teams
...post. Manual eligibility checks are a pain for users Around 50% of government services require users to prove their eligibility. This often means the user digging out a letter or...
Search results for VIPREG how to use promo code in betwinner Armenia
How the Carer’s Allowance service implemented and used digital analytics
...result, we were able to identify exactly where in the process users were dropping out and how changes made to the service affected their behaviour. This was crucial in driving...
Changing the Performance Platform
...and built personas, representing clusters of people who exhibit similar motivations and behaviour patterns. If you’re interested in how to use Activity Theory to build personas, we will be writing...
Mixing methods: a recipe for research success
Posted by:
Haur Kang - Performance Analyst at GOV.UK and Louise Petre - Senior User Researcher at GOV.UK, Posted on:
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Categories:
Data insights, People and Skills, Performance Analysis
...than measures in numbers. As a user researcher, I (Louise) interview and observe people in order to better understand how they use the things that we make and why they...
Join us at DataConnect21 and share your data stories
...sessions, DataConnect21 is a place for beginners too. From those with a casual interest in getting moving with their first data project, to simply wanting to find out how to...
NHS 111 - service assessment
Posted by:
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...to use the digital service. Helping those who’d otherwise be unable to use the service needs to be considered in some detail. Support must be specifically designed for the users...
Check Your State Pension - Beta Assessment
Posted by:
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Categories:
...that with what you think would be optimal, or testing your users’ comprehension of the information with questions that ask users to explain back to you what they understand in...
Personal Tax Account - Alpha Assessment
Posted by:
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...department will be challenging. But at the same time the user needs statements indicate that users wish to obtain relevant information "so that I don’t get into debt or miss...
My first 6 months as Head of Digital Performance Analytics
Posted by:
Gemma Elsworth - Head of Digital Performance Analytics, DWP, Posted on:
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Categories:
Google Analytics, People and Skills, Performance Analysis
...to stay close to. We gained some new customers too, as for the first time there was interest in users’ activity in the run -up to claiming UC. Some active...
Parliamentary Questions Tracker Tool - Self Certification
Posted by:
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Categories:
...place to measure where bottlenecks are occurring in the process. Focusing on these metrics will support more data-driven design decisions in future iterations. Recommendations User needs The main focus of...
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